Terms of Service

By registering for or using the WACRM Service ("Service"), you ("User" or "Customer") agree to these Terms of Service ("Terms") and our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

WACRM provides a WhatsApp CRM and AI Sales Automation platform that enables businesses to manage WhatsApp conversations, qualify leads, run broadcasts, and automate sales processes via the Meta WhatsApp Business Platform. The Service is offered as a SaaS subscription product.

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate and complete information during registration.

Our Service integrates with the Meta WhatsApp Business Platform. By using our Service, you agree to comply with:

• Meta's WhatsApp Business Policy
• Meta's Platform Terms and Developer Policies
• WhatsApp's messaging guidelines, including opt-in requirements and template approval policies.

You are solely responsible for ensuring your use of WhatsApp messaging complies with all applicable laws and Meta policies. Violations may result in your WABA being suspended by Meta, for which we bear no liability.

You agree NOT to use the Service to:

• Send unsolicited messages (spam) or messages to users who have not opted in.
• Transmit illegal, harmful, threatening, abusive, or defamatory content.
• Attempt to reverse-engineer, decompile, or extract source code from the Service.
• Resell access to the Service without a written reseller agreement.
• Overload, stress-test, or conduct denial-of-service attacks against the Service.

The Service is offered on subscription plans billed monthly or annually. By providing payment details, you authorise us to charge your payment method at the start of each billing period. Payments are processed by Razorpay and are subject to their terms. All fees are non-refundable except as required by applicable law. Failure to pay may result in account suspension.

AI Voice Calling features are billed separately at a per-minute rate set by the platform administrator. Rates are disclosed prior to initiating any call.

The Service, including all software, designs, text, and graphics, is owned by us and protected by applicable intellectual property laws. You retain ownership of your data (contacts, conversation history, leads). By using the Service, you grant us a limited, non-exclusive licence to process your data solely to provide the Service.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS PRECEDING THE CLAIM.

Either party may terminate the account at any time. We reserve the right to suspend or terminate accounts that violate these Terms, Meta's Platform Terms, or applicable law. Upon termination, your data will be retained for 30 days and then deleted, except where legal retention is required.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India. If you are located outside India, local laws may also apply.

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or an in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

For legal inquiries, please contact us at: support@wacrm.io